Frequently Asked Questions
What makes your products natural?
Our products are made with carefully selected natural ingredients sourced from trusted suppliers. We avoid harmful chemicals and prioritize ingredients that are gentle and effective for your skin.
How do I place an order?
Simply browse our shop, add products to your cart, and proceed to checkout. You can create an account for faster checkout or checkout as a guest.
What payment methods do you accept?
We accept various payment methods including credit/debit cards and other secure payment options. All transactions are processed securely.
How long does shipping take?
Shipping times vary depending on your location. Please check our shipping policy for estimated delivery times. You will receive a tracking number once your order ships.
Can I return or exchange products?
Yes, we offer returns and exchanges within a specified time period. Please review our return policy for details on eligible items and the return process.
Are your products suitable for all skin types?
Our products are formulated to be gentle and suitable for all skin types. However, we recommend checking product descriptions and consulting with a dermatologist if you have sensitive skin or specific concerns.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.
Do you offer international shipping?
Shipping availability varies by location. Please check our shipping policy or contact us at support@bbglownatural.com for international shipping options.
Still have questions?
If you couldn't find the answer you're looking for, please don't hesitate to reach out to us.
Contact Support